GUARANTEE AND RETURN POLICY
We want you to be happy with our products and our service . Damaged, missing or defective items will be replaced or substituted at Botanical Colors’s discretion – please notify us immediately if there are any issues with your order.
Merchandise returns for reasons not stated above require written authorization from Botanical Colors are subject to a 15% restocking charge. There are no returns after 14 calendar days of receipt and no returns on books, kits, videos, or special order items. All returns must be unused, unopened and in new condition. Please include all original product packaging, parts and receipt . Customer is responsible for return shipping charges – we recommend that you insure your package as well.
Our products are are grown in fields, wild harvested, or come from small agricultural producers and are subject to the rhythms of nature. Many of the dyes are seasonal or have limited availability. In regards to this: if we we run short on a dye that is included in a kit, we reserve the right to substitute a similar type dye until our supply is replenished. An example would be if we run out of Osage Orange extract, we would substitute Fustic extract. Updated instructions are provided with any substitutions.
YOUR ORDER AND SHIPPING
Our dyes are sold by weight, not by volume. Please note that 100 grams of liquid dye will be weighed rather than measured in milliliters.
We strive to ship within one to five business days of receiving your order, and will notify you of any back orders or delays. Our normal shipping days are Tuesday through Friday. All orders are shipped via US Postal Service (USPS) Parcel Post or United Parcel Service (UPS) Ground. Please let us know when you place your order if you have any special shipping requests.
If a product is out of stock, we will email you and ask if you would like us to ship the order without the backordered product and ship the backordered product later.
WORKSHOP AND CLASS INFORMATION
We try to keep the rules short and sweet – please review these and contact us if you have any questions.
Please register early as our classes fill quickly. You will receive an email confirmation of your registration plus a materials list (if applicable) and any special instructions.
Class check-in begins 30 minutes before the class commences.
Please do not bring children to class unless they are also registered. Contact us for children’s registration information.
CLASS AND WORKSHOP CANCELLATION POLICY
- You will receive a full refund if Botanical Colors cancels this class.
- Your registration is non-refundable if you should cancel. Please contact us immediately if you are unable to attend the class.
We ship internationally to most countries via USPS Priority Mail or First Class Mail. First Class Mail is used for shipments 4 pounds (1.8 kg) and under and can take 14 business days to reach its destination. Any package heavier than 4 pounds up to 20 pounds (9 kg) will be sent USPS Priority Mail Flat Rate and should reach you within 6-10 business days. We make every attempt to ship to you in the most cost effective and expedient manner and may choose to repackage our kits without their cardboard box as this saves a considerable amount of money with international shipping or ship in multiple flat rate boxes. Please contact us if you have any questions about international shipping.
Botanical Colors LLC collects personal information as required to fill orders and ship goods. We do not disclose or share any personal information with any other party. We use a secure online ordering system through Paypal.
Botanical Colors LLC maintains a mailing list and makes periodic mailings to individuals via an electronic newsletter. Each mailing has an “unsubscribe” button if you no longer wish to receive our electronic newsletters.