PRODUCT RETURN POLICY
We want you to be happy with our products and our service . Damaged, missing or defective items will be replaced or substituted at Botanical Colors’s discretion – please notify us immediately if there are any issues with your order.
All other sales are final and we recommend you make your choices carefully.
Our products are are grown in fields, wild harvested, or come from small agricultural producers and are subject to the rhythms of nature. Many of the dyes are seasonal or have limited availability. In regards to this: if we we run short on a dye that is included in a kit, we reserve the right to substitute a similar type dye until our supply is replenished. An example would be if we run out of Osage Orange extract, we would substitute Fustic extract. Updated instructions are provided with any substitutions.
YOUR ORDER AND SHIPPING
Our dyes are sold by weight, not by volume. Please note that 100 grams of liquid dye will be weighed rather than measured in milliliters.
We strive to ship within one to five business days of receiving your order, and will notify you of any back orders or delays. Our normal shipping days are Tuesday through Friday. All orders are shipped via US Postal Service (USPS) Parcel Post or United Parcel Service (UPS) Ground.
We ship internationally to most countries, usually via USPS Priority Mail. Our shipping system currently calculates shipping for a Flat Rate Priority Mail Padded Envelope, plus handling. If you have ordered an item that exceeds the capacity of the Flat Rate Padded Envelope, we will contact you to make alternate shipping arrangements. We make every attempt to ship to you in the most cost effective and expedient manner and may choose to repackage our kits without their cardboard box as this saves a considerable amount of money with international shipping.
We offer limited expedited shipping services. If you require overnight delivery, please contact us on weekdays before 10 AM Pacific Time.
Please review your shipping address for accuracy. If a package is lost or undelivered because we have received incorrect address information from you, we cannot duplicate or refund your purchase unless the package is returned to us. If the package is returned it can take up to 15 business days.
If a product is out of stock, we will email you and ask if you would like us to ship the order without the backordered product and ship the backordered product later.
WORKSHOP AND CLASS INFORMATION
We try to keep the rules short and sweet – please review these and contact us if you have any questions.
Please register early as our classes fill quickly. You will receive an email confirmation of your registration plus a materials list (if applicable) and any special instructions about 3 weeks before the start of class.
Class check-in begins 30 minutes before the class commences.
Please do not bring children to classes unless they are also registered – contact us for details.
Many of our workshop venues do not allow pets. We thank you for respecting this policy.
CLASS AND WORKSHOP CANCELLATION POLICY
- You will receive a full refund if Botanical Colors cancels this class.
- Your registration is non-refundable if you should cancel. If we have a waiting list and can fill your spot, we will return your registration less a $100 administration fee. Cancellations less than 30 days prior to the start of a workshop are not refundable and we cannot guarantee that class handouts or materials will be available. Please contact us immediately if you are unable to attend the class.
- Many of our teachers have dedicated years to their art and techniques, and teaching is a vital way for them to support themselves and their projects. Many do not want you to video their teaching without express written permission. Please respect their wishes regarding class photos, videos, audio recording, written handouts, and their proprietary methods. Some may allow photos but no social media posting or sharing.
- As well, students may not wish to participate in social media posts. Please ask if you are planning to take photos. If someone does not want you to take their photo, respect their wishes.
Botanical Colors LLC collects personal information as required to fill orders and ship goods. We do not disclose or share any personal information with any other party. We use a secure online ordering system through Paypal.
Botanical Colors LLC maintains a mailing list and makes periodic mailings to individuals via an electronic newsletter. Each mailing has an “unsubscribe” button if you no longer wish to receive our electronic newsletters.