Accepted Items and Garment Notes
- We accept clean, washed, natural fiber clothing items including cotton, linen, silk, and poly/cotton blends with at least 70% natural fibers. Please do not send in unwashed or soiled garments.
- We cannot accept leather, pelts, wool, cashmere or other animal fiber items or wedding or prom dresses at this time.
- We reserve the right to refuse any item that we deem unsuitable for dyeing, this could include soiled, fragile, damaged, torn or garments that will not accept natural dyes, such as polyester, acrylic and other synthetic fibers.
- We reserve the right to inspect your garment. If there is ink, staining, or imagery that could contaminate the dye bath, we may not be able to dye it.
- Any pre-existing stains are not guaranteed to be covered with the dyeing process. For example, perspiration stains may persist and show on your garment.
- Many commercially sewn garments use polyester thread, which will show as a lighter or original shade as polyester thread does not take natural dye. Buttons, zippers, and synthetic threads may not take dye and may remain their original color.
- Light-colored items will generally take dye best. A dark colored garment will most likely not show shibori patterns.
- Depending on the metal, some hardware may discolor fabric.
- Shrinkage and torquing of fabric may occur during the dyeing process.
- For indigo jean refreshes, please note there are specific limitations and results may vary.
Pricing
- Pricing is based on the item type and size. See our product for pricing options.
- All sales are final and no refunds are offered except in the instance where the garment submitted is not dyeable. In that case, the refund is limited to the price paid less shipping and credit card transaction fees.
Turnaround Time
- Standard turnaround time is 4 weeks from receipt of items.
Care Instructions
- Indigo dyed items may shed excess dye and rub off on lighter colored garments and items such as handbags, leather furniture and similar items.
- Care instructions for your Re:COLOR indigo dyed items: Wash separately, or with like-colored items with mild soap on gentle cycle, or hand wash. Line dry or tumble dry on low. Touch up with a warm iron. Do not use bleach of any kind. Indigo typically stops releasing color after one or two washes, but test your piece first.
- Natural dyes may shift and fade over time with washing and sun exposure, which is part of their unique charm. Note that lemon juice can shift natural dye colors.
Additional Terms and Conditions
- By sending your items in for dyeing, you acknowledge that there are risks of damage if your garment is fragile or unsuitable for dyeing. If we deem your garment is not suitable for dyeing, we will contact you and arrange a return. You will be refunded the amount you paid less shipping charges and credit card processing fees.
- We do not offer refunds on completed dye jobs.
- Since we do not have information of the garment’s life before coming to us, there is the remote risk of damage. In the rare event of damage during the dyeing process, we will contact you to review options.
- We cannot guarantee the removal of existing stains or patterns.
- Color results are not guaranteed and may vary from the digital swatch due to fabric composition and original color.
Shipping
- Customers are responsible for shipping costs to our facility and removing any non-fabric embellishments before sending items.
- Return shipping is included in the service price for domestic orders.
- We are not responsible for items lost in transit to our facility.
Privacy and Data Protection
- We collect only necessary information for order processing and communication.
- Customer data is never sold or shared with third parties.
Sustainability Commitment
- We use eco-friendly, biodegradable dyes and processes.
- Wastewater is treated and recycled where possible.
- We strive to minimize packaging and use recycled materials.
- By using our service, you agree to these policies. We reserve the right to update these policies at any time. Please check our website for the most current version.